RAM Firewood Somerset

Terms and Conditions

Terms and Conditions for RAM Firewood Somerset

Effective Date: September 2024

These Terms and Conditions ("Terms") govern your use of the RAM Firewood Somerset website and services. By purchasing products or using our website, you agree to comply with and be bound by the following terms and conditions.

1. Services and Transactions

At RAM Firewood Somerset, we provide firewood and related products, and offer various services, such as delivery and customer support. All transactions are subject to availability and acceptance of your order. We reserve the right to refuse service or cancel any orders at our discretion, including in cases of pricing errors, product unavailability, or suspected fraud. If we cancel an order, you will be notified and refunded in full.

All financial transactions are handled securely. Payment must be received in full before products are dispatched, or cash on collection. We accept Bank transfer, PayPal (subject to a fee) or cash

2. Customer Expectations and Liability

While we strive to provide accurate information about our products and services, there may be occasional errors, including pricing or availability inaccuracies. RAM Firewood Somerset cannot guarantee that the website will always be available, error-free, or free of interruptions. We reserve the right to correct any errors and update information at any time without prior notice.

We do not accept liability for any direct, indirect, or consequential losses or damages arising from the use of our services, website, or products. Your use of our website and services is at your own risk.

3. Copyright and Intellectual Property

All content on the RAM Firewood Somerset website, including text, images, logos, and product descriptions, is owned by RAM Firewood Somerset and is protected by copyright laws. You may not copy, reproduce, distribute, or create derivative works from our content without our explicit permission.

You may use our content for personal, non-commercial purposes. Any unauthorized use, including commercial use, without our prior written consent, is prohibited.

4. User Conduct

By using our website, you agree to engage in lawful behavior and avoid any activities that could be considered harmful to others or violate applicable laws. Prohibited actions include but are not limited to:

Engaging in any form of hate speech, bullying, harassment, or abusive behavior.
Posting or promoting spam, advertisements, or other unsolicited communications.
Distributing harmful content, such as malware, viruses, or any other type of malicious software.
Violating any third-party rights, including intellectual property, privacy, or contractual rights.

We reserve the right to restrict or disable any user accounts found to be engaging in any prohibited behavior. This includes suspending access to our website or services without prior notice if users violate these Terms.

5. Disabling Accounts

We may, at our sole discretion, suspend or terminate user accounts that violate our Terms and Conditions. This includes users engaging in unlawful behavior, repeated violations of our rules, or any conduct that damages the reputation or operations of RAM Firewood Somerset. If your account is disabled, you will no longer have access to our services or products, and any remaining orders may be canceled at our discretion.

6. Limitation of Liability

While we endeavor to provide high-quality services, RAM Firewood Somerset will not be liable for any loss, damage, or injury arising from the use or inability to use our services or products, including website downtime or technical errors. This includes any loss of business, revenue, profits, or data. Our maximum liability is limited to the amount paid by you for the relevant product or service.

7. Privacy

Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in the Privacy Policy.

8. Changes to Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, policies, or legal obligations. Any changes will be posted on this page, and your continued use of our website or services after such changes constitute your acceptance of the revised terms.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in England and Wales.

10. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

RAM Firewood Somerset
Email: admin@ramfirewoodsomerset.com
Phone: 01749 326 442
Address: Wells, Somerset, UK

Return and Refund Policy

Return and Refund Policy for RAM Firewood Somerset

At RAM Firewood Somerset, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with the products you have received, we offer a straightforward return and refund process as outlined below.

1. Terms of Return

You may return your purchase within 14 days of receiving the product. To be eligible for a return, the item must be unused, in the same condition in which it was received, and in its original packaging.

2. State of Return

The products being returned must be unburned and in their original condition. This means firewood should not show signs of wear or usage. Any products that have been altered from their original state may not be eligible for return or may incur a restocking fee.

3. Reason for Return

We accept returns for the following reasons:

You received the wrong product.
The product was damaged upon arrival.
You are unsatisfied with the quality of the product.

Please note that for any issues relating to product quality or damage, you must provide clear evidence (such as photographs) to support your claim.

4. Process for Return

To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us by:

Email: admin@ramfirewoodsomerset.com
Phone: 01749 326 442

Once your return request is approved, we will provide you with instructions on how to return the product. The cost of return shipping will be the customer’s responsibility unless the product was damaged or incorrect upon arrival.

5. Process of Refund

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.

Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or card issuer. If a return is due to reasons other than damage or a wrong product, a restocking fee of up to 50% may apply.

6. Contact Information

For any questions or concerns about your return or refund, please contact us at:

RAM Firewood Somerset
Email: admin@ramfirewoodsomerset.com
Phone: 01749 326 442
Address: Wells, Somerset, BA5