Terms and Conditions for RAM Firewood Somerset
Effective Date: September 2024
These Terms and Conditions ("Terms") govern your use of the RAM Firewood Somerset website and services. By purchasing products or using our website, you agree to comply with and be bound by the following terms and conditions.
All financial transactions are handled securely. Payment must be received in full before products are dispatched, or cash on collection. We accept Bank transfer, PayPal (subject to a fee) or cash
While we strive to provide accurate information about our products and services, there may be occasional errors, including pricing or availability inaccuracies. RAM Firewood Somerset cannot guarantee that the website will always be available, error-free, or free of interruptions. We reserve the right to correct any errors and update information at any time without prior notice.
We do not accept liability for any direct, indirect, or consequential losses or damages arising from the use of our services, website, or products. Your use of our website and services is at your own risk.
All content on the RAM Firewood Somerset website, including text, images, logos, and product descriptions, is owned by RAM Firewood Somerset and is protected by copyright laws. You may not copy, reproduce, distribute, or create derivative works from our content without our explicit permission.
You may use our content for personal, non-commercial purposes. Any unauthorized use, including commercial use, without our prior written consent, is prohibited.
By using our website, you agree to engage in lawful behavior and avoid any activities that could be considered harmful to others or violate applicable laws. Prohibited actions include but are not limited to:
We reserve the right to restrict or disable any user accounts found to be engaging in any prohibited behavior. This includes suspending access to our website or services without prior notice if users violate these Terms.
We may, at our sole discretion, suspend or terminate user accounts that violate our Terms and Conditions. This includes users engaging in unlawful behavior, repeated violations of our rules, or any conduct that damages the reputation or operations of RAM Firewood Somerset. If your account is disabled, you will no longer have access to our services or products, and any remaining orders may be canceled at our discretion.
While we endeavor to provide high-quality services, RAM Firewood Somerset will not be liable for any loss, damage, or injury arising from the use or inability to use our services or products, including website downtime or technical errors. This includes any loss of business, revenue, profits, or data. Our maximum liability is limited to the amount paid by you for the relevant product or service.
Your use of our services is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our website, you consent to the collection and use of your information as described in the Privacy Policy.
We may update these Terms and Conditions from time to time to reflect changes in our services, policies, or legal obligations. Any changes will be posted on this page, and your continued use of our website or services after such changes constitute your acceptance of the revised terms.
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts in England and Wales.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
RAM Firewood Somerset
Email: admin@ramfirewoodsomerset.com
Phone: 01749 326 442
Address: Wells, Somerset, UK
Return and Refund Policy for RAM Firewood Somerset
At RAM Firewood Somerset, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with the products you have received, we offer a straightforward return and refund process as outlined below.
The products being returned must be unburned and in their original condition. This means firewood should not show signs of wear or usage. Any products that have been altered from their original state may not be eligible for return or may incur a restocking fee.
We accept returns for the following reasons:
Please note that for any issues relating to product quality or damage, you must provide clear evidence (such as photographs) to support your claim.
To initiate a return, please contact our customer service team within 14 days of receiving your order. You can reach us by:
Once your return request is approved, we will provide you with instructions on how to return the product. The cost of return shipping will be the customer’s responsibility unless the product was damaged or incorrect upon arrival.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7–10 business days.
Please note that the time it takes for the refund to reflect in your account may vary depending on your bank or card issuer. If a return is due to reasons other than damage or a wrong product, a restocking fee of up to 50% may apply.
For any questions or concerns about your return or refund, please contact us at:
RAM Firewood Somerset
Email: admin@ramfirewoodsomerset.com
Phone: 01749 326 442
Address: Wells, Somerset, BA5