Privacy Policy

Effective Date: September 2024

At RAM Firewood Somerset, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our services, including our website.

Information We Collect

We may collect a variety of personal information that helps us deliver our products and services to you. This includes personal identification details such as your name, email address, phone number, and physical address. Additionally, we collect payment information like billing details and payment methods to process your transactions. When you place an order, we also retain order details, such as the products you’ve purchased and your delivery address. If you communicate with us via phone, email, or our website, we may keep a record of those communications for customer service purposes.

When you visit our website, we may collect technical information such as your IP address and details about your browser and how you interact with the site.

How We Use Your Information

Your personal information is used to fulfill orders, manage payments, and arrange the delivery of your firewood and other products. It also allows us to respond to your inquiries and provide you with excellent customer service. With your consent, we may use your contact information to send you marketing materials, promotions, or news related to RAM Firewood Somerset.

We also use your data for business operations, such as conducting internal analysis to improve our products and services, and to ensure we comply with legal obligations.

Data Protection

We take the security of your data seriously. To protect your personal information, we employ a range of security measures, including encryption during transactions and restricted access to your information. Only those who require access to your data for business operations are permitted to handle it. Additionally, we only collect the information necessary for the purposes outlined in this policy.

Sharing of Your Information

We do not sell or trade your personal information. However, we may share your data with trusted third-party service providers who assist us in delivering our services. This includes delivery companies, payment processors, and other partners, all of whom are bound by strict confidentiality agreements. We may also disclose your data if required by law or in response to a legal request.

Your Rights

You have certain rights regarding your personal information. These include the right to request access to the data we hold about you, to correct any inaccuracies, and to request deletion of your data when it is no longer needed. If we are processing your data based on your consent, you have the right to withdraw that consent at any time. 

To exercise any of these rights, please contact us at admin@ramfirewoodsomerset.com

Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your browsing experience and collect information about how you use our site. Cookies help us improve our services by providing insights into user behavior. You can control how cookies are used through your browser settings.

Data Retention

We retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected. In some cases, we may be required to retain certain data for longer periods to comply with legal obligations. Once we no longer need your data, we will securely delete or anonymize it.

Changes to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by updating the policy on our website or contacting you directly if necessary.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

RAM Firewood Somerset
Email: admin@ramfirewoodsomerset.com
Phone: 01749 326 442
Address: Wells, Somerset, UK